Mail-In Repair
Phone Repair NZ offers a mail-in repair services for customers in and outside of Christchurch to get fast and affordable repairs on their iPhone, iPad, Samsung, Oppo and Huawei mobile phones.
Free return shipping* on mobile phone repairs
Start Your Mail-In Repair
Afterpay & Laybuy are not available for mail-in repairs.
Mail-In FAQ
How should I pack my device to send it for repair?
Please do not send include your charge or case. Do not send anything that is sentimental or that you would like back as packaging. We only required your device that is to be repaired.
How long will my mail-in repair take?
Most repairs like screens, batteries and charging ports are normally completed the same day or follow day to you approving our estimate. Some repairs like special order, water damage or logic board repair may require a longer repair time.
How much will it cost to courier my device back?
FREE – Repairs Over $100
Repairs Under $100
$5 – Urban (Phone Only)
$10 – Rural (Phone Only)
$15 – Urban/Rural (iPad/Tablet)
What courier will my device be sent with?
We use New Zealand Post and Kiwi Express.
How do I pay for my mail-in repair?
Once your device is received we will email an estimate for approval. Once approved we will email an invoice. You can pay us via bank transfer or credit card over the phone.
How long will it take to courier my device back?
Urban: Overnight
Rural: 1-3 day
How do I get started with my mail-in repair?
Please fill out Mail-In Repair Form, then pack and send in your device for repair.
Repair FAQ
Do I need to make an appointment?
There is no need to make a booking. Just pop in during out open hours and allow 2 hours for your repair. You can wait in-store, visit one our the many local cafes in New Brighton or pop back once its ready to collect. Check out our opening hours.
Do you accept EFTPOS?
Yes, we accept EFTPOS and Credit Cards. Please note credit cards incur a surcharge.
Can I pay with a payment plan or Buy Now, Pay Later like Afterpay?
Yes, we are happy to offer Afterpay, Laybuy and Genoapay for purchases/repairs over $50. Please note Afterpay is not available on mail-in repairs.
Does my repair come with a warranty?
We offer a hassle-free 90-day warranty on all parts. Let us know if you are experiencing any issues, and we’ll be happy to help out. Check out our full warranty policy here
How long will my repair take?
Most mobile phone repairs are preformed within 2 hours and tablet repairs within 2-3 days. Some repairs may require parts to be ordered in or may take longer so if you are unsure you can get in touch to find out.
Can I mail-in my device for repair?
Yes, we accept mail-in devices for repair. You can learn more about it here.
Will my broken parts be recycled?
Mobile phone parts can contain harmful and dangerous materials as well as many reusable materials such as metals and glass. We use local recyclers to ensure materials from phone batteries, mobile screens and electronic devices are repurposed and hazardous materials disposed of properly.
Why Choose Phone Repair NZ?
We know how frustrating it can be when you’re phone just won’t work. We can quickly get it repaired so you can get back to life.
We stock a wide range of iPhone, iPad and Samsung parts in-store. Other models and brands can easily and quickly be ordering in as special order parts. Just contact us if you have any questions.
We know how difficult it can be to go without a phone whilst under repair. That’s why we can offer a loan phone on request for free (bond required).
Speedy Repair
Most repairs completed in under 2 hours. We know you need your phone back fast and that’s why we get it repaired quick so you can get back to gaming … working … chatting … posting and more
Quality Parts
We know some places use inferior parts in their repairs. We’re proud to source high-quality parts from our network of reliable vendors. So much that we back all our repairs with a 3-Month defect warranty.
Affordable Pricing
Repairing your phone shouldn’t cost an arm and a leg! Our partnership with vendors and our commitment to our supply chain allows us to bring you affordable and economical repairs.
Loan Phones
Friendly Team
Buy Now, Pay Later
Bringing Repair To Rural Communities
This information is provided as a guide for informational purposes only.
Prices are subject to change at any time. All prices are inclusive of GST.
All pricing is subject to our Repair Estimate Disclaimer which can be viewed here: Click Here To View or on request in-store.
All repairs, tickets and services are subject to our terms which can be viewed here: Click Here To View or on request in-store.
* Free return shipping excludes rural delivery, devices not repaired and is only available to New Zealand addresses.
