Virus Removal

Phone Repair NZ can assist with clearing your device if you suspect it have been infected with viruses or malware. If your bank has requested your device be cleaned we can get that sorted and provide a written report.


What is Virus Removal?

Modern mobile operating systems are designed to be highly effective at preventing viruses and malware from infecting your device. However, certain events may raise concerns about your device’s security.

While we cannot scan your phone for viruses due to the limitations of these operating systems, we offer a factory restore service. This service will thoroughly clean and remove any potentially dangerous files, apps, or data from your device. Upon request, we can also provide a confirmation letter to show to your bank.

Common signs of potential infection include: Unknown apps recently installed, suspicious websites and website notifications and increased data usage or battery drain

Factory Restore
  • Report Included
  • 1 Hour Turnaround
  • Friendly Service
  • Afterpay Available
Contact Us

Virus Removal FAQ

My bank requires me to get your device checked by a professional. Can you do that?

Whilst we are unable to scan your device due to the design of the operating system, we can perform a factory restore, which will remove all data and installed files from the device.

How can I keep my device safe from viruses?

Check out our guides on viruses.

How can my device get infected?

Most infections come from unknown apps, dangerous websites and suspicious text messages.

Repair FAQ

Do I need to make an appointment?

There is no need to make a booking. Just pop in during out open hours and allow 2 hours for your repair. You can wait in-store, visit one our the many local cafes in New Brighton or pop back once its ready to collect. Check out our opening hours.

Can I pay with Buy Now, Pay Later like Afterpay?

Yes, we are happy to offer Afterpay – In-store only

Do you accept EFTPOS?

Yes, we accept EFTPOS and Credit Cards. Please note credit cards incur a surcharge.

Does my repair come with a warranty?

We offer a hassle-free 90-day warranty on all parts. Let us know if you are experiencing any issues, and we’ll be happy to help out.

Will my broken parts be recycled?

Mobile phone parts can contain harmful and dangerous materials as well as many reusable materials such as metals and glass. We use local recyclers to ensure materials from phone batteries, mobile screens and electronic devices are repurposed and hazardous materials disposed of properly.

Why Choose Phone Repair NZ?

We know how frustrating it can be when you’re phone just won’t work. We can quickly get it repaired so you can get back to life.

We stock a wide range of iPhone, iPad and Samsung parts in-store. Other models and brands can easily and quickly be ordering in as special order parts. Just contact us if you have any questions.

We know how difficult it can be to go without a phone whilst under repair. That’s why we can offer a loan phone on request for free (bond required).


Speedy Repair

Most repairs completed in under 2 hours. We know you need your phone back fast and that’s why we get it repaired quick so you can get back to gaming … working … chatting … posting and more


Quality Parts

We know some places use inferior parts in their repairs. We’re proud to source high-quality parts from our network of reliable vendors. So much that we back all our repairs with a 6-Month defect warranty.


Affordable Pricing

Repairing your phone shouldn’t cost an arm and a leg! Our partnership with vendors and our commitment to our supply chain allows us to bring you affordable and economical repairs.


Loan Phones


Friendly Team


Buy Now, Pay Later

Get Started With Your Repair

Appointments not required!

Phone Repair NZ offers repair services for popular phone and tablet brands such as iPhone, iPad, Samsung, Huawei, Oppo, and others. Our services include screen and battery replacement, water damage, diagnostic assessment, and power issues. We provide in-person and mail-in repair options.


This information is provided as a guide for informational purposes only.

Prices are subject to change at any time.
All prices are inclusive of GST.

All pricing is subject to our Repair Estimate Disclaimer which can be viewed here: Click Here To View or on request in-store.