Factory Restore

Phone Repair NZ offers services to restore and factory reset Android phones, including passcode recovery, troubleshooting after updates, general software problems, and data clearing for resale.

Adnroid Factory Restore 1

Service Offering

  • Samsung
  • Oppo
  • Huawei
  • Android

Common Symptoms

  • Forgotten passcode
  • Powers on to the “Recovery Mode” screen
  • Prep to give away or sell

What Factory Reset?

A phone factory restore, often referred to as a “factory reset,” is a process that involves wiping all the data and settings on a mobile device, essentially returning it to its original factory state. This means that all user-installed apps, personal files, custom settings, and configurations will be removed from the device, reverting it to the condition it was in when it was first purchased. This procedure is available on most smartphones and is typically accessed through the device’s settings menu.

There are several scenarios in which someone might need to perform a factory restore on their phone:

  1. Device Performance Issues: Over time, a smartphone’s performance might degrade due to accumulated data, cached files, or software glitches. Performing a factory restore can help resolve sluggishness, freezing, or other performance-related problems by clearing out unnecessary files and starting afresh.
  2. Software Errors or Malware: If a device is experiencing persistent software errors, crashes, or is infected by malware that cannot be removed by other means, a factory reset can be a last-resort solution. It removes potentially harmful software and provides a clean slate to reinstall necessary applications.
  3. Selling or Giving Away the Phone: Before selling, trading in, or giving away a phone, it’s crucial to ensure that all personal data is removed to protect your privacy. A factory restore erases your data and makes the phone ready for its new owner.
  4. Forgotten Password or Lock Screen Pattern: In cases where a user forgets their device password, PIN, or lock screen pattern and is locked out of their own phone, a factory reset might be the only way to regain access. However, this should be done with caution as it will erase all data.
  5. Preparing for Software Updates: When preparing for a major operating system update, performing a factory reset can help prevent potential conflicts and ensure a smooth installation.
  6. Testing and Troubleshooting: In some cases, if you’re troubleshooting a complex software issue and other methods haven’t resolved it, a factory reset can serve as a diagnostic step to determine whether the problem is software-related.

Factory Restore FAQ

I forgot my passcode can you restore my phone?

Yes, we can restore your Android phone if you do not know or have forgotten your passcode. Please note all devices signed into a Google or Samsung account will require your login ID when setting up again.

Can I undo a factory reset?

No, once the factory reset is initiated and completed, the erased data cannot be recovered. Make sure you have a backup of any important information before proceeding.

How long does a factory reset take?

The duration varies based on the device’s speed and the amount of data being erased. It typically takes anywhere from a few minutes to half an hour.

Will my data be recoverable after a factory reset?

No, a proper factory reset erases data from the device’s storage, making it difficult or nearly impossible for the average user to recover.

Does a factory reset remove everything on my phone?

Yes, a factory reset erases all user data, including apps, photos, videos, messages, and settings. The device will return to its original state when you first purchased it.

Repair FAQ

Do I need to make an appointment?

There is no need to make a booking. Just pop in during out open hours and allow 2 hours for your repair. You can wait in-store, visit one our the many local cafes in New Brighton or pop back once its ready to collect. Check out our opening hours.

Can I pay with Buy Now, Pay Later like Afterpay?

Yes, we are happy to offer Afterpay – In-store only

Do you accept EFTPOS?

Yes, we accept EFTPOS and Credit Cards. Please note credit cards incur a surcharge.

Does my repair come with a warranty?

We offer a hassle-free 90-day warranty on all parts. Let us know if you are experiencing any issues, and we’ll be happy to help out.

Will my broken parts be recycled?

Mobile phone parts can contain harmful and dangerous materials as well as many reusable materials such as metals and glass. We use local recyclers to ensure materials from phone batteries, mobile screens and electronic devices are repurposed and hazardous materials disposed of properly.

Data Export

If you are looking to get the data off your mobile phone you can often run into errors or if your device is damaged it may seem impossible. We have the tools, software and experience to get your data exported from most phones and safely onto a USB memory stick.

Buy Now, Pay Later

With Afterpay

Is your phone broken but can’t afford to pay the full amount today? Don’t get stuck with a broken phone waiting for pay day! Pay just a fraction of the total cost today and the rest off over the following weeks. You get a Fixed Phone Today & pay it off over the following weeks.

Why Choose Phone Repair NZ?

We know how frustrating it can be when you’re phone just won’t work. We can quickly get it repaired so you can get back to life.

We stock a wide range of iPhone, iPad and Samsung parts in-store. Other models and brands can easily and quickly be ordering in as special order parts. Just contact us if you have any questions.

We know how difficult it can be to go without a phone whilst under repair. That’s why we can offer a loan phone on request for free (bond required).


Speedy Repair

Most repairs completed in under 2 hours. We know you need your phone back fast and that’s why we get it repaired quick so you can get back to gaming … working … chatting … posting and more


Quality Parts

We know some places use inferior parts in their repairs. We’re proud to source high-quality parts from our network of reliable vendors. So much that we back all our repairs with a 6-Month defect warranty.


Affordable Pricing

Repairing your phone shouldn’t cost an arm and a leg! Our partnership with vendors and our commitment to our supply chain allows us to bring you affordable and economical repairs.


Loan Phones


Friendly Team


Buy Now, Pay Later

Get Started With Your Repair

Appointments not required!

Phone Repair NZ offers repair services for popular phone and tablet brands such as iPhone, iPad, Samsung, Huawei, Oppo, and others. Our services include screen and battery replacement, water damage, diagnostic assessment, and power issues. We provide in-person and mail-in repair options.


This information is provided as a guide for informational purposes only.

Prices are subject to change at any time.
All prices are inclusive of GST.

All pricing is subject to our Repair Estimate Disclaimer which can be viewed here: Click Here To View or on request in-store.