Diagnostic Assessment

Phone Repair NZ can preform a diagnostic assessment on your mobile for unknown, multi fault or no power issues including water damage and logic board faults.

Testing Battery

Service Offering

  • iPhone
  • iPad
  • Samsung
  • Samsung Tab
  • Huawei
  • Oppo

Other brands where parts are available.

Common Symptoms

  • Phone not powering on
  • Water damage
  • Cellular issues
  • No sound
  • Device not charging

What is diagnostic assessment?

Diagnostic assessment is the process of testing and checking a device for faults to determine the cause of a problem and to be able to currently repair the problem.

We can preform an assessment on devices with water damage, that won’t power on or have other issues such as no cellular service or charging problems.

Assessment FAQ

How much does a diagnostic assessment cost?

We charge a small fee to cover our time, expertise, tools and overhead expenses. This varies depending on the device and issues so quick and minor assessments will be cheaper than more complex ones such as water damage.

My phone won’t turn on, is this the battery?

Several factors can cause your mobile phone to not power on including but not limited to the battery. When a device won’t power on or indicate charging it is often best to perform an assessment to determine the cause of the issue. You can learn more about battery replacement here.

How much will it cost to repair my phone?

Phone repair pricing is determined by several factors such as the repair, the model and the cost of replacement parts. Screen and battery replacement pricing can be viewed here, for other repairs please contact us.

My phone won’t turn on, can it be repaired?

Several factors can cause your mobile phone to not power on including but not limited to the battery. When a device won’t power on or indicate charging it is often best to perform an assessment to determine the cause of the issue.

How do I know if my mobile phone has water damage?

From the outside of your phone, it can be hard to determine if water has entered the inside of the device. If your phone has been in contact with any form of liquid water we recommend an assessment to dry out and check for any internal damage.

Repair FAQ

Do I need to make an appointment?

There is no need to make a booking. Just pop in during out open hours and allow 2 hours for your repair. You can wait in-store, visit one our the many local cafes in New Brighton or pop back once its ready to collect. Check out our opening hours.

Can I pay with Buy Now, Pay Later like Afterpay?

Yes, we are happy to offer Afterpay and Laybuy – In-store only

Do you accept EFTPOS?

Yes, we accept EFTPOS and Credit Cards. Please note credit cards incur a surcharge.

Does my repair come with a warranty?

We offer a hassle-free 90-day warranty on all parts. Let us know if you are experiencing any issues, and we’ll be happy to help out.

Will my broken parts be recycled?

Mobile phone parts can contain harmful and dangerous materials as well as many reusable materials such as metals and glass. We use local recyclers to ensure materials from phone batteries, mobile screens and electronic devices are repurposed and hazardous materials disposed of properly.

Insurance Report

We can provide you with a comprehensive insurance report that includes a damage report, device information, damage photos and other important information.

Buy Now, Pay Later

With Afterpay & Laybuy

Is your phone broken but can’t afford to pay the full amount today? Don’t get stuck with a broken phone waiting for pay day! Pay just a fraction of the total cost today and the rest off over the following weeks. You get a Fixed Phone Today & pay it off over the following weeks.

Why Choose Phone Repair NZ?

We know how frustrating it can be when you’re phone just won’t work. We can quickly get it repaired so you can get back to life.

We stock a wide range of iPhone, iPad and Samsung parts in-store. Other models and brands can easily and quickly be ordering in as special order parts. Just contact us if you have any questions.

We know how difficult it can be to go without a phone whilst under repair. That’s why we can offer a loan phone on request for free (bond required).


Speedy Repair

Most repairs completed in under 2 hours. We know you need your phone back fast and that’s why we get it repaired quick so you can get back to gaming … working … chatting … posting and more


Quality Parts

We know some places use inferior parts in their repairs. We’re proud to source high-quality parts from our network of reliable vendors. So much that we back all our repairs with a 6-Month defect warranty.


Affordable Pricing

Repairing your phone shouldn’t cost an arm and a leg! Our partnership with vendors and our commitment to our supply chain allows us to bring you affordable and economical repairs.


Loan Phones


Friendly Team


Buy Now, Pay Later

Get Started With Your Repair

Appointments not required!

Phone Repair NZ offers repair services for popular phone and tablet brands such as iPhone, iPad, Samsung, Huawei, Oppo, and others. Our services include screen and battery replacement, water damage, diagnostic assessment, and power issues. We provide in-person and mail-in repair options.


This information is provided as a guide for informational purposes only.

Prices are subject to change at any time.
All prices are inclusive of GST.

All pricing is subject to our Repair Estimate Disclaimer which can be viewed here: Click Here To View or on request in-store.