One on One Assistance
Phone Repair NZ offers personalised assistance and guidance to assist with software issues on your iPhone, iPad, Samsung, Huawei or Oppo phone.
What Is One on One Assistance?
Our team is here to assist you with your device whither it’s learning how to send an email or assistance with a specific issue or task such as clearing out your storage or even more complex issues such as working out why something has changed or gone missing on your device.
One on One FAQ
Can you help me fix an issue with a 3rd party app?
One on on assistance is designed to help you with the built in applications, features and operating system. We will assist as much as possible with 3rd party applications but we will be limited in the help we can provide.
How much will it cost me to get one on on assistance?
Each situation is different and can take a different about of time to resolve. We treat this on a case by case basis and it is best to get in touch to get a price.
Do I need to make an appointment?
There is no need to make a booking. Just pop in during out open hours and allow 2 hours for your repair. You can wait in-store, visit one our the many local cafes in New Brighton or pop back once its ready to collect. Check out our opening hours.
Can I pay with Buy Now, Pay Later like Afterpay?
Yes, we are happy to offer Afterpay, Laybuy and Genoapay for purchases/repairs over $50.
Do you accept EFTPOS?
Yes, we accept EFTPOS and Credit Cards. Please note credit cards incur a surcharge.
Why do you need my passcode?
We need it to test new parts to ensure they are working by giving the device back to you. We do this, so you don’t have to come back if a component in your repair is faulty such as a speaker. For security reasons all iPhone’s require a passcode to be entered before any function of the device can be used. With iOS 11 this includes charging an iPhone after an hour.
Does my repair come with a warranty?
We offer a hassle-free 90-day warranty on all parts. Let us know if you are experiencing any issues, and we’ll be happy to help out. Check out our full warranty policy here
Can I mail-in my device for repair?
Yes, we accept mail-in devices for repair. You can learn more about it here.
Will my broken parts be recycled?
Mobile phone parts can contain harmful and dangerous materials as well as many reusable materials such as metals and glass. We use local recyclers to ensure materials from phone batteries, mobile screens and electronic devices are repurposed and hazardous materials disposed of properly.
Why Choose Phone Repair NZ?
We know how frustrating it can be when you’re phone just won’t work. We can quickly get it repaired so you can get back to life.
We stock a wide range of iPhone, iPad and Samsung parts in-store. Other models and brands can easily and quickly be ordering in as special order parts. Just contact us if you have any questions.
We know how difficult it can be to go without a phone whilst under repair. That’s why we can offer a loan phone on request for free (bond required).
Most repairs completed in under 2 hours. We know you need your phone back fast and that’s why we get it repaired quick so you can get back to gaming … working … chatting … posting and more
We know some places use inferior parts in their repairs. We’re proud to source high-quality parts from our network of reliable vendors. So much that we back all our repairs with a 3-Month defect warranty.
Repairing your phone shouldn’t cost an arm and a leg! Our partnership with vendors and our commitment to our supply chain allows us to bring you affordable and economical repairs.