Phone Repair NZ can restore and factory reset your iPhone and iPad if you have forgotten the passcode, having issues after updating, general software problems or just clearing it to give away or sell.
What iPhone Restore?
Many issues could require that your iPhone or iPad needs to be restored. Common problems experienced are software issues, forgotten passcodes, disabled mode or clearing the device for a new user.
If you are wanting to give away or sell your iPhone it is best to preform a full factory restore to remove any personal data or information on the device. This means it is ready for a fresh start and set up just as if it was taken out of the box again.
iPhone Restore FAQ
I forgot my passcode can you restore my iPhone?
Yes, we can restore your iPhone or iPad if you do not know or have forgotten your passcode. Please note all devices signed into a iCloud account will require your Apple ID when setting up again.
My iPhone crashed during an update, what do I do now?
We would need to assess this on a case by case basis, however most times a restore will resolve problems during an update.
Will I lose my photos when you restore my iPhone?
Yes all data including photos will be removed from the device once it is restored.
This means that the passcode has been entered incorrectly too many times. A factory restore will be the only way to get the device usable again.
Can you reset my Apple ID password?
We are unable to change your Apple ID / iCloud password. You can do this yourself on Apple’s website.
Do I need to make an appointment?
There is no need to make a booking. Just pop in during out open hours and allow 2 hours for your repair. You can wait in-store, visit one our the many local cafes in New Brighton or pop back once its ready to collect. Check out our opening hours.
Can I pay with Buy Now, Pay Later like Afterpay?
Yes, we are happy to offer Afterpay, Laybuy and Genoapay for purchases/repairs over $50.
Do you accept EFTPOS?
Yes, we accept EFTPOS and Credit Cards. Please note credit cards incur a surcharge.
Why do you need my passcode?
We need it to test new parts to ensure they are working by giving the device back to you. We do this, so you don’t have to come back if a component in your repair is faulty such as a speaker. For security reasons all iPhone’s require a passcode to be entered before any function of the device can be used. With iOS 11 this includes charging an iPhone after an hour.
Does my repair come with a warranty?
We offer a hassle-free 90-day warranty on all parts. Let us know if you are experiencing any issues, and we’ll be happy to help out. Check out our full warranty policy here
Can I mail-in my device for repair?
Yes, we accept mail-in devices for repair. You can learn more about it here.
Will my broken parts be recycled?
Mobile phone parts can contain harmful and dangerous materials as well as many reusable materials such as metals and glass. We use local recyclers to ensure materials from phone batteries, mobile screens and electronic devices are repurposed and hazardous materials disposed of properly.
Why Choose Phone Repair NZ?
We know how frustrating it can be when you’re phone just won’t work. We can quickly get it repaired so you can get back to life.
We stock a wide range of iPhone, iPad and Samsung parts in-store. Other models and brands can easily and quickly be ordering in as special order parts. Just contact us if you have any questions.
We know how difficult it can be to go without a phone whilst under repair. That’s why we can offer a loan phone on request for free (bond required).
Most repairs completed in under 2 hours. We know you need your phone back fast and that’s why we get it repaired quick so you can get back to gaming … working … chatting … posting and more
We know some places use inferior parts in their repairs. We’re proud to source high-quality parts from our network of reliable vendors. So much that we back all our repairs with a 3-Month defect warranty.
Repairing your phone shouldn’t cost an arm and a leg! Our partnership with vendors and our commitment to our supply chain allows us to bring you affordable and economical repairs.