Insurance Report

Phone Repair NZ can provide you with a written insurance report to pass on to your provider when making a claim for your damaged device.

Phone On Insurance Report

About Insurance Reports

Within the report we include your information, device information, the issues with the device, cost and timeframe to repair if possible or why the device cannot be repaired along with photos of the device showing any physical damage.

Most insurance companies will reimburse you for the cost of your report. Get in touch with your provider first to see if they will cover the cost.

We can provide a report for all major insurance companies: AA, Tower, FMG, AMI, State, Aon, Vero, AIA, NZI

Insurance Report FAQ

How much will it cost me to get an insurance report?

Normally we charge $35 for an insurance report. If the device needs assessment prior to the report that may be an additional charge. Most insurance providers will reimburse you.

Why do I need an insurance report?

When making a claim for a damaged device most insurance companies will either request you to send them the device for assessment or obtain an insurance report stating the damage and cost of repair.

How long will it take to get my report?

Most reports can be completed within 2 hours. You’ll have a emailed copy of your report as soon as its finished or paid.

Repair FAQ

Do I need to make an appointment?

There is no need to make a booking. Just pop in during out open hours and allow 2 hours for your repair. You can wait in-store, visit one our the many local cafes in New Brighton or pop back once its ready to collect. Check out our opening hours.

Can I pay with Buy Now, Pay Later like Afterpay?

Yes, we are happy to offer Afterpay and Laybuy – In-store only

Do you accept EFTPOS?

Yes, we accept EFTPOS and Credit Cards. Please note credit cards incur a surcharge.

Does my repair come with a warranty?

We offer a hassle-free 90-day warranty on all parts. Let us know if you are experiencing any issues, and we’ll be happy to help out.

Will my broken parts be recycled?

Mobile phone parts can contain harmful and dangerous materials as well as many reusable materials such as metals and glass. We use local recyclers to ensure materials from phone batteries, mobile screens and electronic devices are repurposed and hazardous materials disposed of properly.

Why Choose Phone Repair NZ?

We know how frustrating it can be when you’re phone just won’t work. We can quickly get it repaired so you can get back to life.

We stock a wide range of iPhone, iPad and Samsung parts in-store. Other models and brands can easily and quickly be ordering in as special order parts. Just contact us if you have any questions.

We know how difficult it can be to go without a phone whilst under repair. That’s why we can offer a loan phone on request for free (bond required).


Speedy Repair

Most repairs completed in under 2 hours. We know you need your phone back fast and that’s why we get it repaired quick so you can get back to gaming … working … chatting … posting and more


Quality Parts

We know some places use inferior parts in their repairs. We’re proud to source high-quality parts from our network of reliable vendors. So much that we back all our repairs with a 6-Month defect warranty.


Affordable Pricing

Repairing your phone shouldn’t cost an arm and a leg! Our partnership with vendors and our commitment to our supply chain allows us to bring you affordable and economical repairs.


Loan Phones


Friendly Team


Buy Now, Pay Later

Get Started With Your Repair

Appointments not required!

Phone Repair NZ offers repair services for popular phone and tablet brands such as iPhone, iPad, Samsung, Huawei, Oppo, and others. Our services include screen and battery replacement, water damage, diagnostic assessment, and power issues. We provide in-person and mail-in repair options.


This information is provided as a guide for informational purposes only.

Prices are subject to change at any time.
All prices are inclusive of GST.

All pricing is subject to our Repair Estimate Disclaimer which can be viewed here: Click Here To View or on request in-store.