Mail-In Repair

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Repair from the
Comfort of Home

It’s happened to all of us. We are happy to help with your iPhone repair whether it’s a cracked screen, dead battery or water damage, we’ve got you covered. We guarantee our services with a 90-Day warranty.

Turnaround

24

Hours on Average

Send In Your Device

For those that are unable to make it to our location or would prefer to send your device to us, we accept mail-in repairs. We offer a full-service mail-in option. You can post or courier your broken device to us, and we’ll send it back repaired. On average we’ll have your device on its way back to you within 24-Hours. Find out where to post your device and answers to commonly asked questions.

General Questions

How does this work?

You mail in your broken device. We perform the necessary repairs. We send back your fixed iPhone.

Where do I send my device?

Phone Repair NZ
10 Bower Ave
New Brighton, Christchurch
New Zealand 8083

What about return shipping?

Courier Rates
FREE – Include your own parcel (Make sure it’s large enough!)
$5 – Urban (iPhone Only)
$10 – Rural (iPhone Only)
$15 – Urban/Rural (iPad Only)

Delivery Timeframe
Urban: Overnight
Rural: 1-3 day

Courier
NZPost or Courier Post

Notes
Please don’t include your iPhone or iPad box. This will incur an additional courier rate. We will email or text you the tracking information for your parcel.

How do I make payment?

Please do not send include your charge or case. Do not send anything that is sentimental or that you would like back. We only required your iPhone or iPad.

Should I include anything else?

Please do not send include your charge or case. Do not send anything that is sentimental or that you would like back. We only required your iPhone or iPad.

Once we receive your device and any repairs are completed we will email you an invoice. You can pay us via bank transfer. Unfortunately, we are unable to process credit cards over the phone.

Begin Mail-In Repair

Please fill out this form and include your full name and ticket number with your device when mailing to us. Alternately you can fill out this information on a piece of paper and include that. This will allow us to identify who the device belongs to, what repairs are needed and how we can get in touch with you.

Quality Assurance

4.9

Stars on FaceBook

90

Day Warranty

1,000+

Happy Customers

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Rest Assured, You're Covered

Our limited warranty covers your repair against manufacturing defects for 90-Days from the date your device was repaired. Our warranty doesn’t cover damage caused by liquid contact or physical damage.

Fast, efficient, transparent & affordable service! I highly recommend you to visit this guy for Apple repairs. – Michael

Amazing fast and friendly service. If you want your phone fixed fast and at an affordable price go see this guy! – Billie

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