For those that are unable to make it to our location or would prefer to send your device to us, we accept mail-in repairs. We offer a full-service mail-in option. You can post or courier your broken device to us, and we’ll send it back repaired. On average we’ll have your device on its way back to you within 24-Hours. Find out where to post your device and answers to commonly asked questions.

Step One

Answer a few question with our interactive mail-in form.

Step Two

Find a box that your device fits securely in, and pack it with some bubble wrap and ship!

Step Three

Receive your repaired device back.

Below are some of our most frequently asked questions when getting a device repaired though the mail.

Packing

Please do not send include your charge or case. Do not send anything that is sentimental or that you would like back. We only required your iPhone or iPad.

Return Shipping

Courier Rates

FREE – Repairs Over $100

Repairs Under $100
$5 – Urban (Phone Only)
$10 – Rural (Phone Only)
$15 – Urban/Rural (iPad/Tablet)

Delivery Timeframe

Urban: Overnight
Rural: 1-3 day

Courier

New Zealand Post or Kiwi Express

Payment

Once we receive your device and any repairs are completed we will email you an invoice. You can pay us via bank transfer or credit card over the phone.