Covid-19 Level 4 Repair Request

We understand how important our electronic devices are in times like this and as an essential business are continuing to operate during lockdowns. Under these restrictions, we are unable to serve customers in person including visiting the shop to drop off or collect your device. We are offering a pickup & drop off service. Our local courier is collecting devices in the morning for repair with returns in the late afternoon, alternatively, we are also offering free NZ Post mail-in repairs. Payment options include online card payment, bank transfer, EFTPOS over the phone, Laybuy or Genoapay. We are not accepting cash during alert levels 4. Under level 3 we expect to allow customers to drop off again.

 

  • Same-day turnaround is not available for all repairs or all collection times – we do try our best!
  • Please note we will share your contact information (name, phone, email and address) with our courier company for the purpose of collecting/delivering your device and to contact you if required in relation to that.

Repair Options

Local Courier

  • $20 charge (pick up/ drop off)
  • Faster Turnaround, Usually same-day
  • We handle courier booking and drop off

Allow additional time for events where the courier may be extra busy. Our courier is closed Saturday & Sunday.

NZ Post – Overnight Service

  • Free of charge
  • Courier ticket emailed to you
  • Pack the device and book pick up yourself

Allow additional time for events where the courier may be extra busy. Our courier is closed Saturday & Sunday.

Available Suburbs

  • Addington
  • Aranui
  • Avondale
  • Avonhead
  • Avonside
  • Beckenham
  • Belfast
  • Bexley
  • Bishopdale
  • Bottle Lake
  • Bromley
  • Brooklands
  • Broomfield
  • Bryndwr
  • Burnside
  • Burwood
  • Casebrook
  • Cashmere
  • Christchurch Airport
  • Christchurch Central
  • Clifton
  • Cracroft
  • Dallington
  • Edgeware
  • Fendalton
  • Ferrymead
  • Halswell
  • Harewood
  • Heathcote Valley
  • Hei Hei
  • Hillmorton
  • Hillsborough
  • Hoon Hay
  • Hornby
  • Hornby South
  • Huntsbury
  • Ilam
  • Islington
  • Kainga
  • Kennedys Bush
  • Linwood
  • Mairehau
  • Marshland
  • Mcleans Island (please contact us)
  • Merivale
  • Middleton
  • Moncks Bay
  • Mount Pleasant
  • New Brighton
  • North New Brighton
  • Northcote
  • Northwood
  • Opawa
  • Papanui
  • Parklands
  • Phillipstown
  • Redcliffs
  • Redwood
  • Riccarton
  • Richmond
  • Richmond Hill
  • Russley
  • Saint Albans
  • Saint Martins
  • Shirley
  • Sockburn
  • Somerfield
  • South New Brighton
  • Southshore
  • Spreydon
  • Strowan
  • Styx
  • Sydenham
  • Templeton
  • Upper Riccarton
  • Waimairi Beach
  • Wainoni
  • Waltham
  • Westmorland
  • Wigram
  • Woolston

Make A Request

We will do our best to accommodate as many repairs as possible but due situation we will be operating at a reduced capacity. Please fill out this form and a team member will be in touch via text, phone or email to confirm the repair. Some repairs may be delayed or unavailable due to delays with ordering in a special order or common stock.

All requests will be for the following day. The courier charge may be required before the collection of your device.

Several devices are collected at one time to ensure you include your name, phone, address and ticket number on the device or in a zip lock bag with the device, otherwise, we will have no idea who it belongs to.

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