Got A Question?

Our most commonly asked questions.

General Questions

We repair almost all mobile devices. Provided we can access the parts and its economical.

We offer a hassle-free 90-day warranty on all parts. Let us know if you are experiencing any issues, and we’ll be happy to help out. Check out our full warranty policy.

Yes, we need it to test new parts to ensure they are working by giving the device back to you. We do this, so you don’t have to come back if a component in your repair is faulty such as a speaker. For security reasons all iPhone’s require a passcode to be entered before any function of the device can be used. With iOS 11 this includes charging an iPhone after an hour.

There is no need to make a booking. You can come on down during our opening hours. However, we do recommend booking if you want to secure a time for dropping your device off. Check out our opening hours.

Find My iPhone has been designed to make any stolen device worthless. For this reason, we do not offer iCloud unlock as a service. We recommend getting in touch with the previous owner of the device to get them to unlock it for you.

Screen Replacement

Most screen replacements can be completed within 30-90 minutes.

Unfortunately, if you have dropped your device again we are unable to replace it under warranty. Our warranty policy excludes physical damage such as cracked glass or water damage. Any issues such as touch isn’t properly or lines in your screen due to the screen itself are covered under our 90-Day warranty.

If the screen of the phone produces lines, white, or has any dead pixels, then you’re going to need the LCD & Glass replacement as the LCD has suffered irreversible damage.

Battery Replacement

As Apple does not sell batteries to the public we use High-Quality aftermarket batteries backed by our 90-Day warranty.

If your device won’t charge this could be the battery, charge port or logic board. If you’re experiencing this issue we can diagnose the course and let you know what component needs replacement.

If your iPhone is stuck on the Apple logo when booting this could be due to a faulty battery. We can quickly diagnose if this is the problem and repair your iPhone.

Mail-In Repair

Yes, we accept mail-in devices for repair. You can learn more about it here.

iPhone repairs take 24-Hours on average. iPad repairs can take 3-Days on average.

We only need your device. Please don’t include any cases, charging cables or boxes. We don’t recommend sending anything other than your device that you want back.

Please send any mail-in repairs to this address.

Phone Repair NZ (Mail-In Repair)
10 Bower Ave, New Brighton
Christchurch, Canterbury
New Zealand, 8083

No, we do not need your SIM card. We have a range of SIM cards we can use if we need to test your device.

Sorry, at this time we only accept mail-in repairs from New Zealand addresses.

Yes, we charge from $5 for iPhones up to $15 for iPads. All devices are sent by Courier with full tracking. Prices are subject to change without notice.

For most devices, we will send it back with Courier Post. We use their tracked non-signature service.

Have Different Question?

Have Different Question?